Returns & refund policy

No Hassle 30 Day Returns and Refund Policy

We offer a 30-day No-Hassle refund policy from the time of receipt on all our products excluding Sublimated Sweaters. 

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Please go to https://shopify.com/60934521028/account and either log into your account or Create one, and fill out a request for a refund. Once Submitted You will automatically be e-mailed a pre-paid return label to our returns department. Once the return is able to be tracked you will receive a temporary refund until the return get inspected and scanned back into our warehouse and your refund will become permanent as long as long as it meet the conditions stated above.

Exchanges

Always, If you’re unsure which size would fit better, check out our sizing charts we have one for every item listed on our store in the product description section.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Just order your exchange from our website and purchase your exchange. 

To start a request for return please go to the link below and either log into your account or create one and fill out our return request. Once submitted you will be automatically be e-mailed a pre-paid label to ship back to our returns depatment.

Request for exchange and return for refund form may be found at https://shopify.com/60934521028/account.

Once the return is able to be tracked you will receive a temporary refund until the return get inspected and scanned back into our warehouse and your refund will become permanent as long as long as it meet the conditions stated above. 

Items sent back to us without our pre-paid label a will not be accepted.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Always, If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store in the product description section.

Please note: Although we have tried to precisely show the actual color of the products, there may be a minor variation based on the operating system you are using.

Damaged & mislabeled items - At TopKoalatee, we pride ourselves on unparalleled Quality control That’s why all our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipping, we take full responsibility and provide a free replacement.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

Returned by Customer - Always contact us at TopKoalatee@gmail.com before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partially. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. The supply of goods that are made to the consumer's specifications or are clearly personalized;
2. Sealed goods that were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.

Therefore TopKoalaTee reserves the right to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.